Privacy Policy
Effective Date:
GDPR Compliance Notice: AIda Cleaning is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). We do not share your personal information with third parties for marketing purposes.
1. Information We Collect
We collect and process only the information necessary to provide our cleaning services:
- Contact Information: Name, phone number, email address, and physical address provided when requesting a quote or booking our services.
- Service Details: Information about your cleaning needs, property details, and scheduling preferences.
- Communication Records: Correspondence between you and AIda Cleaning.
- Technical Data: Anonymous website usage statistics through cookies to improve our website performance.
2. How We Use Your Information
We use your personal data exclusively for the following purposes:
- To provide and schedule cleaning services
- To communicate with you about your appointments and service updates
- To process payments and send invoices
- To improve our services and customer experience
- To comply with legal obligations under Estonian law
3. Legal Basis for Processing
Under GDPR, we process your data based on the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfill our service agreement with you.
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services.
- Legal Obligation: Processing is necessary to comply with our legal obligations.
- Consent: In specific cases where required, we will obtain your explicit consent.
4. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- With our cleaning staff who need the information to perform their duties
- With payment processors to complete transactions (data is encrypted and secure)
- When required by Estonian law or legal process
- To protect our rights, property, or safety, or that of our customers or others
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain customer data for 5 years after the last service provided, unless a longer retention period is required by law.
6. Your Rights Under GDPR
As a data subject under GDPR, you have the following rights:
- Right of Access: You can request copies of your personal data.
- Right to Rectification: You can request correction of inaccurate or incomplete data.
- Right to Erasure: You can request deletion of your personal data in certain circumstances.
- Right to Restrict Processing: You can request limitation of how we use your data.
- Right to Data Portability: You can request transfer of your data to another organization.
- Right to Object: You can object to our processing of your personal data.
- Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.
7. Opt-Out and Data Control
You have full control over your personal data. To exercise any of your rights or to opt-out of communications, please contact us:
Please include "Privacy Request" in the subject line and specify your request in the email body.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
- Secure storage of physical and digital records
- Limited access to personal data on a need-to-know basis
- Regular security assessments of our systems
- Employee training on data protection
9. International Data Transfers
As AIda Cleaning operates exclusively in Estonia, your data is processed and stored within the European Economic Area (EEA). We do not transfer your personal data outside the EEA.
10. Cookies and Tracking Technologies
Our website uses minimal cookies to enhance user experience. These include:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors interact with our website
You can control cookie settings through your browser preferences.
11. Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this page. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: